PP
Phemi P

1 reviews | Active since Jul 2023

14 Nov 2025, 10:03

Bank account frozen

My Accounts was frozen on the 4th of October simply because a client send money and couldn't get hold of me on weekends, then asked for the to be money reserved but Standard decided to froze all my 3 Account. including my investment acc, that I have been working hard to save money Into it.

I was told to do a police report, State the incident. I have wrote police affidavit, send to it together with the client contact details to verify and confirm everything. I even mention that I contact the client and resolved the matter. But they still they haven't resolved the case.

They are busy taking me to in circles. Instead of resolving the matter and giving me my money...After Banking with them for over 10 years, this how they treat their loyal clients. I am so disappointed.

Dear Standard if you are failing to resolve this matter.. please give me my money that I have with you guys and terminate the relationship we have.

I can't be fighting to get help and for my money too. I need to use that's money is for business. I saved with you guys because I treated you and being your local client for years.

All I want is my money on the contact save investment account please 🙏 .

Regards *** ***

0
Replies (1)
Standard Bank
Standard Bank's reply14 Nov 2025, 10:07
Official
Dear Phemi,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
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