1 reviews | Active since Aug 2024
Bank Account Compeomised
Standard Bank ***** - Refusal to credit unauthorised transactions - transactions which were honoured but not authorised by me by me - Standard Bank said one of them is 3D secured transaction they won’t refund . They refunded the other 4 - last week the email me and said actually even the one they’ve refunded in good faith were also authorised by me which is not correct.
Three weeks ago another transaction from the very ***** company I’ve reported debited my account again as card purchase using the delinked card which Standard Bank ***** R94x2 using the same delinked and cancelled card on a zero balance bank account .
Days later an additional R114 was also debited making a total of R320
Standard Bank customer complain department is not interested in providing a respond on this nor willing to refund me they say I must take this up with the merchant mastercard rules despite the fact that according to my knowledge card is stripped of the system this fine tee confirmed that my bank account is compromised
For a month now I’ve bee asking - how do they explain ongoing card purchases on the delinked card, R94 x2 & R114 how did they go through , through apples pay as well??? ,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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