SS
Sizwe S

1 reviews | Active since Nov 2012

06 Jul 2017, 12:04

Bank Account closure without Notice-No feedback (Nothing)

<p>My Accounts have been stopped by STD bank for 4 months now and I have given everything they requested in order to resolve this matter but still my account is stopped and no explaination as to how far with the investigation.</p> <p>In 27 February 2017 I borrowed some cash from my friend in the sum of<br />R44 000 and he transferred it to me since I know him he has a company that is active and doing business so for him it easy to borrow me money and it is not the first time, I was informed by the bank that my friend<br />(Peter) got this money *******ly from another company then they stopped my accounts: Cheque, Saving, Market Link Accounts and I was informed it will take about 5 weeks to resolve. I made phone calls to the bank in ***** department and spoke to Sibusiso and he told me to make an affidavit at the police station then they will open my bank account but a month later my account is not opened and they confirmed the receipts of the affidavits.</p> <p>I escalated the matter ********** on the 24 April 2017 and got the ref number: ********** 725 but there was no feedback or what so ever on the matter even today, I have sent 4 follow up emails already but no feedback.</p> <p>All I need to know is how far with the investigation even if you did not reactivate my account and keep the funds</p>

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Replies (3)
Standard Bank
Standard Bank's reply07 Jul 2017, 09:29
Official

Good day Sizwe

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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SS
Sizwe S's update13 Jul 2017, 10:11
Reviewer Update

It Been 6 days but there is still no feedback to the department you fowarded my query to.

Please let me know because this query is suppose to be dealt by your department Complaint resolution Centre since I sent the email to your department before and you gave me a ref no.

Standard Bank
Standard Bank's reply24 Jul 2017, 08:38
Official

Good day Sizwe

Thank you for the posting.

Please accept our sincere apologies for the delay.

The matter is being addressed, feedback will follow as soon as possible.

Regards

Complaint Resolution Centre
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*** (fax)
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