LK
Lucky K

1 reviews | Active since Oct 2016

11 Dec 2018, 09:01

Bank account closure

On the 05 Dec I discovered my savings account was closed without informing me.And I was going to branch for 3 days spending more than 3 hours per day waiting for Nosipho Ndaba to call me but nothing.Then on the 7 Dec I got hold of her and she said the are ********** transactions and when asking her to provide details she refused and was very rude. And she was busy with investigation but ask her why was not informed and decided to block my account which is hardly having a R10 000 balance at any given time.I requested to get my little money as I cant wait for her then she said to get my funds the account will be closed which she done it.To my suprise the following day my business account was also closed without informing me again by Nosipho Ndaba.My rights had been violated by her as she was suppose to contact me.

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Replies (2)
Standard Bank
Standard Bank's reply11 Dec 2018, 09:32
Official
Dear  Lucky Kozathi 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 Dec 2018, 14:43
Official
Dear  Lucky Kozathi 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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