AM
Anda M

1 reviews | Active since Dec 2020

24 Aug 2024, 10:30

************* bank

I am writing this review crying , I am really gaatvol with standard bank , There is a company deducting my money named "REFDES.NET. debiting huge amounts out of my bank account. And currently I am locked out of my account by standard bank my salary locked there I am unable to do anything for myself and my kids .I am moving to FNB because of the horrible service.I have been getting from the company employees. I am living far away from home and cannot go to the branch .I can only be able to go middle September when I am off . what are we going to eat in the mean time . These incidents have been happening to my close people now its me . I beg that you leave this ***** of a bank otherwise your turn is coming

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Replies (4)
Standard Bank
Standard Bank's reply24 Aug 2024, 10:58
Official
Dear Anda

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply24 Aug 2024, 13:06
Official
Dear Anda

 Our team unsuccessfully attempted to call you.

Please let us know the best time to reach you.

Eagerly awaiting your reply.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply24 Aug 2024, 15:36
Official
Dear Anda

Our team tried calling you once again to no avail.

Please let us know the best time we can call you.

Looking forward to your feedback.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply26 Aug 2024, 11:51
Official
Dear Anda

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Help Desk
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