BM
Brown M
1 reviews | Active since Mar 2017
29 Mar 2023, 18:42
**** bank
So, I logged 4 calls with Standard bank agents requesting that they phone me back regarding my premium. Apparently you cant phone them directly because they are special. I wanted to fix my house loan premium rate. Guess what no one phoned me back. How cool. So, I should just wait for the repo rates to go up because I can't communicate with the bank I trusted. **** bank....
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Mar 2023, 07:36Good Day Brown
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2023, 07:36
Official
Good Day Brown
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
KInd Regards
Standard Bank Hello Peter Team
***
BM
Brown M's updateReviewer Update
30 Mar 2023, 09:33How many times are you going to escalate this matter? You are the 3rd person to escalate this matter and no one is helping me still. You must learn to respect my time, stop calling me just to make a promise you wont fulfil. The next I receive a call it should be from the home loan fix rate department not some media person promising to resolve my issues by escalating them. I want to fix my premium rate. That is all I want.
BM
Brown M's update30 Mar 2023, 09:33
Reviewer Update
How many times are you going to escalate this matter? You are the 3rd person to escalate this matter and no one is helping me still. You must learn to respect my time, stop calling me just to make a promise you wont fulfil. The next I receive a call it should be from the home loan fix rate department not some media person promising to resolve my issues by escalating them. I want to fix my premium rate. That is all I want.
Standard Bank's replyOfficial
30 Mar 2023, 10:07Hi Brown
Thank you for getting back to us. We will follow up and get back to you.
KInd Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Mar 2023, 10:07
Official
Hi Brown
Thank you for getting back to us. We will follow up and get back to you.
KInd Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Apr 2023, 11:58Dear Brown
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
Standard Bank's reply03 Apr 2023, 11:58
Official
Dear Brown
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team