RvdM
Riaan van der Merwe
1 reviews | Active since Mar 2013
14 Jun 2023, 13:44
*********** Bank
If I could leave a negative rating for them I would. Definitely, the most *********** bank i have had the misfortune of dealing with.
The payment arrangement on my card was done on January 2023, after that, I was still harassed by them for two weeks.
Fast forward a couple of months later, I discovered they were filing missed payment reports to ITC even though i am paying them more than what we arranged in writing. Queried it, only got a poor excuse "thats the way it is". No management is ever available to lay a complaint. I did one in writing about the misconduct and got the same useless excuse. At the same time im being harassed by their so called lawyers for no reason at all as Ive been paying according to our written agreement both parties agreed on.
Stay away from this *********** bank that cant even sort out communication within it self.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
14 Jun 2023, 13:47Hi Riaan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Jun 2023, 13:47
Official
Hi Riaan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
15 Jun 2023, 14:38Hi Riaan
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply15 Jun 2023, 14:38
Official
Hi Riaan
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
RvdM
Riaan van der Merwe's updateReviewer Update
13 Jul 2023, 15:24This matter is still not resolved and no answeres to my emails are givin.
RvdM
Riaan van der Merwe's update13 Jul 2023, 15:24
Reviewer Update
This matter is still not resolved and no answeres to my emails are givin.
Standard Bank's replyOfficial
13 Jul 2023, 16:26Good Day Riaan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Jul 2023, 16:26
Official
Good Day Riaan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
RvdM
Riaan van der Merwe's updateReviewer Update
20 Jul 2023, 10:16STill not resolved and still no feedback provided on the matter. I think is time to lay a formal complaint at the ombudsman and make people aware what an excuse for a bank this is.
RvdM
Riaan van der Merwe's update20 Jul 2023, 10:16
Reviewer Update
STill not resolved and still no feedback provided on the matter. I think is time to lay a formal complaint at the ombudsman and make people aware what an excuse for a bank this is.
Standard Bank's replyOfficial
20 Jul 2023, 10:35Hello Riaan
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jul 2023, 10:35
Official
Hello Riaan
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team and we will be in touch.
Please be on the look out for our feedback.
Kindest regards
Standard Bank Hello Peter Team
***
RvdM
Riaan van der Merwe's updateReviewer Update
24 Jul 2023, 07:53Still no feedback or contact from anybody
RvdM
Riaan van der Merwe's update24 Jul 2023, 07:53
Reviewer Update
Still no feedback or contact from anybody
Standard Bank's replyOfficial
24 Jul 2023, 08:54Hi Riaan
Thank you for getting back to us. We apologise for the delay.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We apologise for the delay.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply24 Jul 2023, 08:54
Official
Hi Riaan
Thank you for getting back to us. We apologise for the delay.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We apologise for the delay.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***