*********** Bank

Standard Bank has the worst service in the banking industry, if I could give a zero-star rating I would. I went to the Eastgate branch to close my cheque account and move a debit order (the service I received reassured me I was doing the right thing after 20 years with this bank). I sat in the bank for 3 hours before being assisted by Bongani. Only to be told I need to come back after the 25th of December as they can't close the account because the statement run needs to happen first and I need to pay whatever account fees will be calculated. I went on the 29th December only to be told that I needed to phone their card division to close the account. After losing my cool and demanding to speak to the Branch Manager they took my details down and assured me they would close the account. Why they couldn't close the account while I was in the branch is beyond me. However, I have no faith in Eastgate, assuming my account will not be closed and I will need to return at the end of the month to be told the same story. Standard Bank please can you advise me when my account will be closed or if anyone has the knowledge on how to close a cheque account at any of your branches.