CM
Charmaine M
1 reviews | Active since Jul 2016
03 Dec 2024, 19:18
*********** Bank
Good day Yolanda,
I wish to convey my dissatisfaction with Standard Bank. You informed me that my credit card had been paid off and closed; however, this is not accurate, as Standard Bank has debited R5378.78 from my account on December 2nd for the credit card.
I request an immediate reversal of this transaction and the prompt return of the funds to my bank account. Additionally, I would like the debit order mandate to be cancelled.
This situation is extremely frustrating, as it has caused significant inconvenience to my finances. The service I have received from the Standard Bank Credit Card division is unacceptable.
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Standard Bank's replyOfficial
04 Dec 2024, 06:59Dear Charmaine,
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply04 Dec 2024, 06:59
Official
Dear Charmaine,
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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