Bank *****

My dad experienced the worst service with Standard bank and his been banking with this bank for over 20 years!!! My dad drew money at a standard bank and as he entered the pin, his card got swollen and just disappeared. Money of R1000, R4000 and R10 000 went off as his card was taken by the bank. We immediately called the ***** line to stop the card as the app did not give us a choice to stop the card, by then it was too late. We opened a ***** case. Today a consultant called my dad saying it's not a their fault, Sim swap **** happened and his not getting his money back, case closed!!! What the hell. That cannot not be it a R15 000 was taken from his account when he draw money at Standard bank no where else so I'm not sure how this is his problem. Honestly disappointed in how standard bank handled this matter, my dad is retired and his hard earn money was taken and all you guys can say is it's not your fault!!! We definitely taking this matter further because standard bank is just like the *****sters *****ing from the old!!!!!