1 reviews | Active since Jul 2024
********* bank
Standard Bank has upgraded my credit card without my permission in fact after I emphatically said no more than 3 times...( this is not legal). This is after I went in and sat in a queue three times for over 2 hours trying to sort out why my payments were not reflecting, only to see that my account details were changed due to the upgrade I did not request. I asked them to downgrade me and I see today, after almost 6 months, this in not been done. ,I am now paying more in bank charges than I owe , and as a result, I can not close my account as it keeps reflecting bank charges at the time I want to close it. You have to have a zero balance when you close it so it comes down to a timing thing like SABC once you are there, you are stuck for life... the worst customer service and incompetence I have ever come across.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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Thank you for taking our call. As per our telephone conversation your matter has been escalated to our card team. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. As per our telephone conversation your matter has been escalated to our card team. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***