band service

i changed my home address at the branch, and informed standard bank that they need to update my address with the attorneys so that my information is not sent out to the incorrect address, i have updated and requested for this to be done over 2 weeks now no body is providing me with feedback nor are they assisting me regarding the changes that i have made this is really upsetting , and cannot wait until these accounts are paid up so that i can close these account and not have any relations with standard bank there after. i want this sorted out today i have logged complaints i have sent emails i have done everything but no body seems that they are willing to assist me regarding this , yet when they requested for me to go into the branch i did i set there for almost a hour waiting and finally got my address changed that is what they told me to do and then advised they will contact the attorneys on there side to update the address but that was not done , quick to hand you over but when it comes to doing the stuff they need to they cant ,