Balances being reduced to zero when offline

I am getting annoyed with standard bank at this point. A agent called me insisting that I had insufficient funds making me feel like I am going crazy and at fault,I explained time and time again that the dates on the statement is not the real time transactions is made and I sent him screen shots to show that when offline all balances was reduced to R0.00 including my 32 days notice, second I have incontact messages even from the app that my balance was more then sufficient, the consultant then told me that a solution was for me to take a credit card with standard bank and I asked how is this a solution as I could have had 5million accounts with standard and would still receive the same outcome, I asked how could he sell me products when I'm upset and he laughed and stated sorry his in sales he was tempted to sell me a credit card, from the beginning he was not at all suitable to deal with resolutions, when he called me he stated "hi, I am from standard bank ,I saw you loaded a complaint on hellopeter, what's the matter" I was taken back with the lack of care and empathy,he could of at least read my complaint before calling me to brief himself, till now I feel like he blamed me for what happened on Saturday, he advised he was going to send my case for diagnosis ,I ask please can someone liste to our conversation and secondly provide me with an email address so I can send proof to state I had sufficient funds and thirdly after your investigation please let me know outcome if I am wrong I will publicly apologize to standard bank and the consultant

Good Day, I would like to inform you that noone has contacted me since, I am still waiting