Balance VS Settlement

<p>So after waiting for more than 40 minutes (the wonderfull ********** 000) I was transfered to a different department. All I need is a settlement amount. All I can get is a Balance???????? You must go to the branch to get a settlement. Do Standard Bank Call Centres and branches work on different systems? I have 10 years corporate experience (including direct management in call centres), but this takes the cake.<br /><br /></p> <p>What is the use of a call centre if they only refer you to the bank? Why dont you close down the call centre and send everybody straight to the branch? Will save us a load of time and frustration.</p> <p> </p> <p>I do NOT get my statements as per agreement in the first place (unless I phone).<br /><br />I wonder if I do not pay, how fast will you act ?<br /><br />Lets try it!</p>