NL
Natalie L

1 reviews | Active since Nov 2015

21 Nov 2015, 07:39

Balance reduced without money being transferred

I am beyond furious!!! <br> <br> I am actually embarrassed to say I bank with Standard Bank, as they seem to be the only bank that have not kept up with current technology..<br> <br> Today was the last straw, I made an EFT from my business account to my personal account this morning at 08h30 to pay urgent expenses. My available balance was reduced but the funds just vanished, the EFT (although reducing my available balance), didn't reflect as a debit on my account, nor did it reflect as a credit into the account I was making the transfer. Knowing this was going to be near impossible to sort out over the phone I got in my car and drove to my branch to sort it out. I waited for nearly 45 minutes to see a consultant, not sure why as I didn't see another customer at the business banking branch? When I was finally seen, I was fed a **** and bull story about small print, stating \in certain cases your funds will only reflect at 19h00 in the evening". What cases are these exactly? Cases where Std Bank has miscalculated the amount of funds they need in circulation"

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Replies (1)
Standard Bank
Standard Bank's reply23 Nov 2015, 13:20
Official
Hello NLeite,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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