Bad/Non existent Service

After contacting Standard Bank ***** Department 20 Dec last year to open a case of *****, I am still awaiting payment that was promised to be within 15 days of the email dated 10 January. Email after email has been sent to find out what had happened to the money owed to me and they blatantly ignore my messages. Even Standard Bank Facebook messages keep telling me the same over and over that they have escalated it to ***** management and are currently looking into the matter?????? Promise of feedback is given and none received. These people clearly do not care about their clients and their client service (if any) is atrocious. Where are their management?????? I have requested over and over that i would like to speak to a manager, but they clearly do not exist!!! Seems like *********** people are working with our money and they could not care less about any of their customers!

See attached complaints...

Standard Bank’s reply 23 Jan 2025 at 10:19 Good day,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously .

We will revert with feedback as soon as possible .

We appreciate your patience.

Kindest regards Standard Bank Hello Peter Team *********** Wayne C’s reply 10 Feb 2025 at 06:41 I had received an email dated 20 Jan 2025 from your faud department stating that this was not the banks fault and that ABSA has managed to recover only R390 ???? from the other persons account and that it will be paid into my account within 15 days of the email.

Well it had now been more than 15 days and yet again your slack service is proof that your bank has the worst client service. Nothing has been paid into my account as yet??????? Where are the people managing the so called customer service agents handling our cases??????? This will also be forwarded to FSCA and banking Ombudsman of SA! Wayne C’s reply 13 Feb 2025 at 17:16 It has now been 18 days and still no payment nor update or acknowledgement from ***** department?????? I would like to speak to a manager in *****!