BAD/NO SERVICE Provided

I submitted a query on 20 May 2022 and no response or feedback has been given to date. I sent an email advising of my query and explained everything clearly . I understand the processes the bank has to follow and I have provided everything that has been requested of me. What is the most frustrating and disappointing issue and I have now lodged a complaint is the lack of feedback or even communication on the part of Standard Bank I have been a loyal client for over 10 years and now that I am in a predicament and trying to get service from my bank I get no response or feebback even after submitting a complaint via their complaint process.

On May 20th I couldnt use my account and after several days of me contacting the bank on Wednesday 25th May only someone was able to advise me that the account was blocked. I was then transferred to Debt Admin and advised by Zaid (or Zayid, not sure the correct spelling of his name) that I needed to e-mail documents so that funds can be transferred to my savings account I have with the bank and so that my debit orders can be taken from a different account.

I have done all that was requested and to date not 1 call or e-mail to give me feedback on the progress.

I have received several payments into the blocked account and am expecting more payments as well which all would need to be transferred to my savings account so that I can no 1 cover all my debit orders and cover all my other debits and living expenses. Right now I have no access to any funds and you can understand the stress and frustration that goes along with this

Its now been 2 weeks and still no feedback or resolution