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MC
Melusi C

1 reviews | Active since Jun 2018

02 Sept 2026, 06:08

BadBankStandards

Standard decided to lock me outside my App and now they want me to go to the branch.

They want me to very my account using a card I had declared lost instead of verifying my account using the new bank card that they gave me.

I have tried countless time entering the card number of the my replacement bank card and I don’t want to go to the branch because it’s not my fault that they decided not to delete a bank card I had declared lost.

0
Replies (5)
Standard Bank
Standard Bank's reply02 Sept 2026, 07:39
Official
Good day Melusi, 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
***

Best regards,

MC
Melusi C's update02 Sept 2026, 12:49
Reviewer Update
When will you fix it?
Standard Bank
Standard Bank's reply02 Sept 2026, 13:42
Official
Dear Melusi,

Thank you for getting back to us. 

Kindly note that we have attempted to reach you on your mobile number but were unsuccessful.

Please provide us with an alternate contact number or let us know your availability so we can get in touch with you.

Please be advised that your complaint will be closed if we are unable to reach you after three attempts.

We look forward to assisting you. 
Kindest regards, 
Standard Bank Hello Peter Team 
***

Best regards,

MC
Melusi C's update02 Sept 2026, 13:45
Reviewer Update
Please kindly call after 14:00
Standard Bank
Standard Bank's reply03 Sept 2026, 09:40
Official
Hello Melusi,

Thank you for your response. 

Best regards,