Hellopeter
Share Your Experience

1 reviews | Active since May 2016

29 Aug 2016, 21:03

Bad ....worse.....worst

<p>We have been assigned a new business banker at the Rondebosch branch. I have asked her and others for a breakdown of banking charges without success.My statements are no longer emailed to us.I had to cancel a meeting due to the fact that she didnot provide me with the information needed. Who do I turn to now?</p>

0
Replies (4)
Standard Bank
Standard Bank's reply30 Aug 2016, 10:06
Official

Good day Michelle Shargey

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply31 Aug 2016, 12:09
Official

Good day Michelle Shargey

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply06 Sept 2016, 06:31
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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**********

's update06 Sept 2016, 21:44
Reviewer Update

The biggest test will be if bank statements arrive next month on time without me having to phone and resort to social media!!!