RH
Rohan H

1 reviews | Active since Jan 2015

08 Jun 2017, 11:31

Bad website, Bad service,

<p>1.The uCount website does not calculate correctly when you redeem points on a purchase as I had surplus points left after placing order ( which disappeared ). I had to pay in R8.40 (yes, eight Rand Fourty Cents) to conclude my order. Was on hold for 20 mins with their call centre and still not clear where or what is happening with my order. </p> <p>Over the last few years the service and experience with Ucount has been shocking, orders placed NEVER runs smoothly. I expect more from Standard Bank !!</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2017, 10:52
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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