Bad, VERY bad service
I have been dealing with standard bank for almost 3 years with regards to an estate they need to handle. There was no complications with regards to anything, I even got everything for them in a file in order for them not to look for anything. They do not supply feedback and when I phoned them, they did not even know who was handling the admin of the estate. Not even the manager or regional manager knew who was dealing with the estate. I am still struggling to get feedback from them. Please DO NOT LET THEM HANDLE YOUR WILL/TESTAMENT OR ESTATE. They are unproffessional and not trustworthy. *********** to say the least.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 May 2019, 09:23Dear Petro van Aswegen
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
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Standard Bank's reply24 May 2019, 09:23
Official
Dear Petro van Aswegen
Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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Thank you for posting a comment.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
***
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's updateReviewer Update
24 May 2019, 10:42They have contacted me previously and even they could not get hold of them for a day and a half. Even after that the estate department did not improve on the service.
's update24 May 2019, 10:42
Reviewer Update
They have contacted me previously and even they could not get hold of them for a day and a half. Even after that the estate department did not improve on the service.
Standard Bank's replyOfficial
29 May 2019, 09:36Dear Petro van Aswegen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complain Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complain Resolution Centre
***
Standard Bank's reply29 May 2019, 09:36
Official
Dear Petro van Aswegen
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complain Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complain Resolution Centre
***