1 reviews | Active since Apr 2015
Bad ucount service
I was on tier4 on the ucount program and then one day I received a mail that I was now on tier 1. I did report it and ask them to fix it or give me feedback on why this was change. It is now already 5 weeks and they just send me a reference number and said thanks for my patience they will come back to me. How can it take that long to solve a simple query that like this. I really think this is bad customer service. I can't believe that standard bank treat their customers like this. Ref no UCount Rewards tracker # **********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Dear Christine
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Christine
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***