Bad treatment to customers and inconsiderate

<p>Good day,</p> <p> </p> <p>I went to standard bank Festival mall on the 22 April,looking to close my standard bank checque account because Cell C was falsley debiting my account and causing me unpaid amounts penalties. The guy who was assisting me advised me to deposit the money that the account was owing which was R320 and he will try to close the account. however after depositing the money I was advised that they cannot close my account as there is a standard bank RCP that has to run on the 25th from the account. i then went in on the next saturday in greenstone hoping to close the account, the lady who assisted me told me that i need to pay R650 to settle the account and close it. i had no money so i left. I then gave them a call on General banking on some day to request that they block cell c, they adviced me that there is a fee to block Cell C and it is not guaranteed that they will be able to block cell C from debiting. I requested to pay the account is small amounts of money so that they can eventually close it but what they offered me was a 24months payment of R240 to close off the account that was at that moment owing R940 from bank penalties from unpaid debit orders which was not helpful but *******. I feel so violated as a standard bank customer that when i am trying to close off my account it becomes such a hussle till it accumulates a debt of over a thousand from the money i never used. I wish a solution could come up on the closing of this account as the SMSes they are sending me everyday are giving me No peace. I WISH STANDARD BANK COULD TREAT THEIR CUSTOMER AS IF THEY ARE THE ONLY CUSTOMER THEY HAVE.</p> <p> </p> <p>Regards</p> <p>Nthabi</p>