Bad treatment at Kingsmead branch

Bad treatment of customers. We booked to do our biometrics at Standard Bank Kingsmead. The home affairs system was offline. We then get told we can't wait we must wait in our cars. Some customers heavily pregnant and elderly are denied a chair to sit and we get chased away. I cannot believe Kingsmead branch can treat their customers so badly. The customers may not be here for the Bank specifically but these are still standard bank customers they are treating so badly.