Bad things happen when good people do nothing

I have experienced very poor responses from Standard Bank Credit Card division. I am so disgusted in the way they have responded that I am putting it on record in this forum. I had received an email reminding me to pay an overdue account to which I responded that I am NOT OVERDUE attaching proof thereto - Never have been late but always pay ahead of due date as well as more than the instalment requested. They rep**** with an insistent refute that I am overdue to which I attached statements dating back to December 2018 showing my payments and dates of. Without even bothering to go through my statements, I got a further reply saying again that I have been paying late. I then spent two hours going through every statement and record and typing it out in bold upper case, once again attaching proof that I am in fact not in arrears IN THE LEAST! The replies from STD Bank cr crd have been dismissive and argumentative and finally I got a very lukewarm response acquiescing that I am in fact up to date. WOW!! It took me and entire afternoon of back and forth emails and investigating my well documented records and providing proof only to be jerked around with an adamant admin clerk who did not bother to read through my responses or to properly check the facts which I had taken the time to provide. It is atrocious that companies like banking institutions allow such lackadaisical treatment by their staff to reliable clients.

Utterly shoddy and disrespectful.