MP
Maria P

1 reviews | Active since Sept 2011

07 Jun 2018, 10:06

Bad terrible horrible Standard Home Loans division.

This must the worst and most unhelpful and worst bank i have had the misfortune to deal with. I made several phone calls emails documents bank account change for the mortgage to be taken from this account etc... and still they call me for payment sms me for payment no Manager available to speak to and no one picks up the phone as the call center is past *********** to say the least. This is now the 7th of the new month and another phone call later and no one but no one has called me back only calls me for payment and new debit order is set up!!! Is there any other bank I can get to take this little mortgage over from this Terrible organisation called Standard Bank that harasses me for payment but my part is done????? Help anyone someone please.

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Replies (4)
MP
Maria P's update07 Jun 2018, 10:12
Reviewer Update
contact me urgently on ********** 396 or my landline **********
Standard Bank
Standard Bank's reply07 Jun 2018, 14:55
Official

Dear Maria

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply11 Jun 2018, 13:09
Official

Dear Maria

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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MP
Maria P's update11 Jun 2018, 13:23
Reviewer Update
Thank you Clint it was successfully resolved