Bad telephonic service
<p>Hi I wish to convey my utmost digust about the standard bank customers services I received today by telephone after numerous calls to them to sort out my card that was taken by a machine at the v&a waterfront bank. Seriously I put on hold numerous amount of time and the shift leader Gordon could not be found when I wanted to explain to him that I will not be paying a R400 to retrieve my card back by Wednesday and y should I pay that fee if the machine swallowed my card I did not loose it in the first place I am really disappointed in standard bank today for spoiling my Christmas and I will not wait seven working days to get a new card. Really dissatisfied customer</p>
Good day Diego Harichunder
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Diego Harichunder
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Diego Harichunder
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Diego Harichunder
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***