Bad Telephone Support

<p>Good Day,</p> <p> </p> <p>On the 24th of November ordered by your Banking App a card to be delivered to the Windermere Branch, only to find out that the card has been delivered to the Bluff Branch, it totally ignored my input.</p> <p> </p> <p>I phoned it today (13th December 2016) to get it moved to the windere branch as originally requested only to be told that the FICA submission that was done on the 24th in branch was not done (Lisa at the Windemere branch submitted it). I spent 7 minutes waiting to speak to a consultant, I spent 5 minutes doing authorsation procesess (unacceptable). Only to be told that you have totally stuffed everything up and we have to go into a branch to sort out. On top of that the call was cut by your end, I have logs and recordings to prove it.</p> <p> </p> <p>This is totally unacceptable from you as a company, you are supposed to know what you are doing but it feels as though you have no interest in rectifying your attitude as a business.</p> <p> </p> <p>I honestly do not know how you can exist as a business offering such terrible service.</p>