Bad Telephone customer service

<p>I have been on the line for almost an hour (40 mins) and no consultant has attened to my calls, this has been a recurring incident for some time now just for inquiring on my prestige account one has to spend over R60 worth of airtime. Not only is the customer attendance poor but as well as your systems, at one point I am in a negative balance due to transactions that you guys delay to clear and i have o suffer for it, two months concecutively (Feb &amp; March) I&nbsp;lost R1,000.00 and R1,700.00 due to this and now not being attended on the line makes it worse. I am leaving standard bank, you are really failing my banking needs!!!</p>