Bad Systems, Bad Service

Lately my account have been going into minus more often and i cant understand why. I mean i looked at my balance and there was enough money for 2 debit orders and some extra cash. I look at my transaction history and all purchases i can recall i made have been deducted. I log into my account yesterday and ban in the minus after the 2 debit orders. Now my question is why and how. I check my history again and cant find much because some transactions have moved dates. So today i wanted to add money to get out of minus, i log in and notice you revers a debit order and charged me a penalty. *** it was R10 and i have money in my other accounts.<br> <br> So i need the penalty reversed so i can arrange for the debit order and you seriously need to do something about the **** system. Every time i complain about this at the prestige call centre the agent gets rude and makes it out to be the customers fault or the merchant but never the bank. Why cant you be like ABSA and have a Balance, then minus pending transactions and have an available balance. Easy. One needs to wonder whats wrong with this bank if even some merchants are starting to refuse standard bank cards.<br> <br> ****ed of customer.