Bad system and customer support

I am a small business owner. Today I received an email to take FICA documents to my branch. I do not have time to make a wasted trip to the bank, so wanted to find out what documents I needed to take.<br> <br> Call 1: 15 minutes through the labyrinth of options. Call centre did not know what documents buisness accounts must submit. Transferred me to Fica Centre.<br> <br> Call 2: again through the labyrinth. Again call centre person did not know. I waited while he called Constantia. They said they needed to allocate me a business banker and I can go into the branch to find out what documents I need to take. (call centre person very sweet, but not empowered with the information to help me