Bad start

I had a bond registered with standard bank on 04 August 2022. The first debit order went off on 25 August. Part of the agreement was that I was to produce my own insurance if I don't go with standard bank insurance. The details was submitted and bond subsequently approved.

I found out on 26 August via a call from Kholani of the CHNW Contact Centre that standard bank deducted an insurance premium. I confirmed with him that was not the agreement I signed and provided him with proof. He said that my insurance was rejected. I asked the reason it was rejected as I did not receive communication from standard bank regarding the rejection and I did sign for a standard bank policy nor received a policy schedule from standard bank. I didn't hear from him until my follow-up on 08 September when he rep**** that the matter has been escalated. To date I have not heard from anyone at standard bank. I trust that this is not the standard of service you are proud of.