KR
Kholo R

1 reviews | Active since Oct 2019

09 Oct 2019, 11:45

Bad Standard Bank for Keeping quiet then ****** after 4 years.

I opened an student account with standard bank in 2014. It was free of charge then unless you use more than what the package entails. In 2015 I was not actively using it. I received few message telling me to deposit cash to avoid incurring a debt. That's when the stopped making contact. 4 years later they inform me that I owe them R3000 coz they've been charging me monthly since. It was never explained to me that my student account will automatically be converted in cheque when I turn 24. I might have signed but why keep quiet for many years. Now it's either I settle or my credit record on the line. I think it's ******ion and unfair. Why keep quiet and then send me lawyers after so many years. Had they sent me statements in my email like they do now , I'd have settled in 2016 when I started working. Bad standard bank

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Replies (1)
Standard Bank
Standard Bank's reply10 Oct 2019, 08:44
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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