mA
marius A
1 reviews | Active since Feb 2019
14 Dec 2021, 23:45
Bad Standard Bank Client Service
Visited canal walk branch for collection of the card . There was an empty bottle of handsanitisers at front door . Staff was not friendly . Was so confuse as there were no one providing directions . Sit in que for more than 20 minutes . Ask for a branch Manager who wasn't available. I check myself . .no one to assist . The y eventually sorted out my cards but my online banking doesn't work . Well done to receptions as she was only person to assist.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Dec 2021, 13:54Dear Marius A
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply15 Dec 2021, 13:54
Official
Dear Marius A
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
20 Dec 2021, 13:14Dear Marius A
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to Branch Management and have now been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to Branch Management and have now been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply20 Dec 2021, 13:14
Official
Dear Marius A
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to Branch Management and have now been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to Branch Management and have now been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
mA
marius A's updateReviewer Update
18 Jan 2022, 14:06Thanks for phoning me back . Matter resolved and I am happy with feedback I received .
mA
marius A's update18 Jan 2022, 14:06
Reviewer Update
Thanks for phoning me back . Matter resolved and I am happy with feedback I received .