Bad services Standard Bank Credit Card

I have a Standard Bank Credit Card. One year ago I bought a Website from the site www.123site.com. They charged me upfront. Sept 2017. This year I closed the Modeling agency and I did not renew the website. I did not authorize any deductions or amount from a Blu Snap company. I phoned Standard Bank on the 20.09.2018 when an amount of R1597.73 was deducted. I was put through to ***** Department at Credit Cards where a gentleman assisted me. He transferred me back to Credit Card department after the card was cancelled and a friendly lady send me Cardholder Statement of Disputes. I filled it in and emailed it back to ********** I never heard anything from Standard Bank again - This week i send the same papers again to the same email adress and received an email telling me I have 24 hours to send the form the lady send me otherwise I need to start all over again. The form was exactly the same as the previous forms. The charges was never reversed - even with all the forms I send. No calls - no emails nothing. Silence. I am very upset because my credit card was charged without my permission without my consent or even a signature. Standard Bank who is the account holder just dont care. Very bad services from your call centre and chargebacksdisputes. I am very very unhappy.