Bad services and zero help

Hi

I have private banker and account at Standard bank. I wanted to close the account at the end of Feb. Spoke to banker and everything. Few months later account still open and going onto overdraft due to bank charges and interest charged for the bank charges. Mailed another private banker giving the detail and everything and she promises me feedback. Almost 2 months later no feedback send a follow up mail no feedback.

Really gatvol for poor service, that is why i moved to another bank. I will not pay the bank charges and will require feedback.