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siyabonga M

1 reviews | Active since Nov 2011

21 May 2021, 19:55

Bad services

Yesterday I called in to reversed a debit order . O spoke to a guy who's not willing to help me. You hear whatsapp voicenote at the back ground . He was not interested in helping me. He put me on hold for more 15mins. Up until I dropped the phone. This poor services. Your call centre number is not for free. I have wasted my money and time. Standard bank does not care about their clients.

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Replies (2)
Standard Bank
Standard Bank's reply22 May 2021, 00:16
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)*** 
Standard Bank
Standard Bank's reply25 May 2021, 10:10
Official
Hello Siyabonga
  Thank you for posting your comment. 
Please can you respond to the e-mail sent to you. We greatly appreciate your continued support. Kind regards, Complaint Resolution Centre