JS
Jana S
1 reviews | Active since Sept 2014
06 Apr 2021, 08:31
Bad services
I am very unhappy with the service recently received from STD Bank In these difficult time am trying to consolidate some of my debt to alleviate my cash flow. Initially they declined my application. Then I got a call back to say I qualify for a credit card. The consultant went through the process and welcomed me to Standard bank. I was then transferred and the call cut. This was approximately a week ago. Since then I haven’t heard anything… I then went to their website to log a call back. After logging 3 call backs…still nothing!?
Is this how prospective customer’s are treated?
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
06 Apr 2021, 12:53Hello Jana,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Standard Bank's reply06 Apr 2021, 12:53
Official
Hello Jana,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre ********** ********** (fax) ***********
JS
Jana S's updateReviewer Update
13 Apr 2021, 07:10 Good day. Is anyone going to pick up the phone and sort out his issue\complain ?
Or is silent treatment this bank policy.
This is beyond shocking.
Or is silent treatment this bank policy.
This is beyond shocking.
JS
Jana S's update13 Apr 2021, 07:10
Reviewer Update
Good day. Is anyone going to pick up the phone and sort out his issue\complain ?
Or is silent treatment this bank policy.
This is beyond shocking.
Or is silent treatment this bank policy.
This is beyond shocking.