AN
Annerien N

1 reviews | Active since Jul 2015

16 Jul 2015, 13:29

BAD SERVICES

Waited in the que for about 20 minutes as there was only one consultant working at the time.<br> Eventually got to speak to the consultant who then needed to call another person to help me. I was then moved to another consultant who took another 10 minutes to help me. She processed my loan application for which I was approved and then told me she cant help me as she cannot finish processing the application.<br> <br> She then proceeded to tell me I can go to my nearest branch for them to help me. I just spent a good hour in the Bryanston branch on my lunch hour just to be told to go elsewhere and do the whole process all over again.<br> <br> She offered me no alternative.<br> <br> Very bad service as I go to this branch regularly as it is the closest branch for me just to be told they cant help me.

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Replies (1)
Standard Bank
Standard Bank's reply16 Jul 2015, 15:12
Official
Hello Annie8505,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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