1 reviews | Active since Jul 2015
BAD SERVICES
Waited in the que for about 20 minutes as there was only one consultant working at the time.<br> Eventually got to speak to the consultant who then needed to call another person to help me. I was then moved to another consultant who took another 10 minutes to help me. She processed my loan application for which I was approved and then told me she cant help me as she cannot finish processing the application.<br> <br> She then proceeded to tell me I can go to my nearest branch for them to help me. I just spent a good hour in the Bryanston branch on my lunch hour just to be told to go elsewhere and do the whole process all over again.<br> <br> She offered me no alternative.<br> <br> Very bad service as I go to this branch regularly as it is the closest branch for me just to be told they cant help me.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
