Bad services

My mother has been crying every day because of standard bank campus square and zeerust, they closed her account but and promised to move her money and must come after seven days but that has passed and still no money in her account.. How can such be done to a pensioner.. Are you that desperate and heartless to take someone's retrenchment money.. Just to move a merely little cash we have to go up and down for a something that they are trained to do and have s****s to do it. Agggh man bring back my mothers mother STANDARD BANK.