BAD services

I'm trying to apply for a credit card and no one can get back to me with in standard bank. I've been trying to apply online (not successful) and when we call Call centre they keep on telling me that they will get someone to phone me back. I'm thinking of moving all my accounts (bonds ect) to FNB. We even have a claim with standard bank insurance and we can get hold of any one with regards to our home insurance. as always they just don't worry about the little clients.