Bad Services

Code: 0466 Cheque Deposit Jammed deposit Items Retained contact Branch. Date 2018-09-22. I went to branch on the same day and same time to launch this issue. And I received SMS with Reference Number: ********** 410, and is Due on 01-10-2018. On the 2018-09-26 Dimitra Groenewald ( ********** 851) called me to confirm if it was cash or Cheque, and she said that they will resolve it. Nothing happen and communication, I called Dimitra Groenewald on the 04-10-2018 but no answer, until I call Standard Bank Customer care and the said they will launch escalation for this issue but again there nothing happened until today (08-10-2018). I called Dimitra Groenewald, and she was going back and forth, until I told her that is overdue long time ago. Then she dropped (Hang-up) the call. I called Standard bank customer Care where I waited for so long for the right division or department that deal with queries like that to answer, and they told they will escalate again, where I said no, you have been escalating this issue and nothing happened and no communication. I ask to speak with the team leader but I waited forever Until I hang-up because I was wasting my airtime because did not answer a phone for more than 8 Minutes. All the calls has been recorded and I have them.