BAD SERVICES

I went to Standard Bank to increase my limit because I wanted to pay Budget Garage Doors and make them my beneficiary because I didn't want to carry a lot of cash, of which Consultant 1 did the paper work and it was done, so I can go to the ATM and do the transfer so I did the transfer at machine putting all the details of my beneficiary, but the ATM give the feedback that the transfer it cannot be done because I need to increase my limit, then I was confused because I just did that, then I went back inside the bank again to tell them that the machine said I need to increase my limit and my transfer didn't go through, they check again and they find-out Consultant 1 make the mistake and Consultant 2 rectify the mistake then I went to ATM again and I did the transfer then it went through I get the receipt, because I have cell phone banking I found-out the first transfer it went through as well, when I ask Standard Bank how come the first payment went through because the ATM machine said I must increase my limit and I did not get the receipt for that, now I ask them to reverse the other payment they tell me the BANK is going to charge me the amount of R200 to reverse my money. HELP