BAD SERVICE/NO COMMUNICATION/HOLD ON ACCOUNT

Have asked for a manager to phone me as they have not corresponded with me on issues of my account but feel free to just do what they please on my account. I get spammed all the time by them with advertising and marketing but no correspondence on important issues. I am still waiting for a manager to phone although I have already complained to their call centre and twitter. I am obviously not an important customer to them after being with them for more than 20 years this is the loyalty shown to me. Very angry and upset with the way standard bank northcliff is treating me. Charge me to clear chqs which have been cleared no problem for 20 years and no explanation on this.