Bad service/workmanship for insurance claim

On the 5th of Feb 2015 Abcon (P Verster flooring) was sent by Standard Bank to repair my water damaged parquet floors. A 1 week job took these contractors over 1 month to complete. The workmanship was absolutely shocking and within only a few weeks of them finishing, the floor started to wear in areas, some parquet tiles began to lift and many are hollow with no glue even holding them down. We have complained numerously to Standard Bank insurance claims department, their so called \complaint resolution centre"as well as the contractor themselves to get them back here to rectify their work. Finally the contractor came to start fixing his mess a week ago"