Bad service with useless staff

Very disappointed with the service from PERCY RADEBE. I called him at 10am this morning to increase the limit on my online banking. He said there was a problem with the system, but assured me it would be done, and I would get a confirmation from Standard Bank. I didnt! He didn't even call me back to advise the status of my query!!! I had to call back around 13H30 and sit on the phone for 20 minutes before being told there was a problem with my card and i had to go to a branch to get this sorted!!! FNB allows clients to change their limit online, why can't Standard bank adopt this?? Now I cannot make payment as I promised to a supplier, all because of the incompetence of a Standard Bank consultant!!! Very disappointed with this bank!!