Bad service with call center & app

I am not happy with the poor service that I have received from the call center as well as their app.I went to a petrol station to fill up my tank when I punched in the pin it gave me an error that Pin tries exceeded as of why I got that error I do not know because I've been using the same pin for more than 12years.i got in my app & tried to reset the pin I can't find that option,I called the call center & was advised that my card is a debit card (which I don't understand since I'm using a cheque account)they can't reset it for me over the phone I need to go into the branch.Whats the use of having an app if it cannot be useful to you. Another thing that I don't like about the bank is that since the ATM upgrades you can't put a notice @ the atm for your Savings account. I am so annoyed I'm sitting in my car waiting for the stores to open so that I can withdraw a Cash send since I can't use their useless app.