Bad service when upding clients info. on ITC

I have a Joint bond with my brother at Standard for 6 yrs now, my brother now wants be removed as this also appears under his ITC receords. From the 18th of July 2017 StdB has been declining my application to remove my brother. I was told that i still owe an account with them that was paid off in 2015 and a paid up letter was received by them but they failed to clear my name on ITC. I had to call the Attorneys myself(the back & forth phone calls). I spoke to a Jane More who never responds her e-mails at StdB. I had to call again to find out if the balance has been brought to Zero and nothing was done, then I was told I will receive an sms telling me when this is done - still no sms but I called them again to find out what could be so difficult to update the clients info. from the records.

I had to do another application and it was declined due to that account that was paid off yrs ago. On the 22nd Aug 2017 I spoke to Paballo who also couldn't assist until I demanded that they send me something and Megan Parker did a paid letter dated the 22nd Aug 2017 - mind that the account was paid up in 2015 and then they told me that I can proceed with the application again and that it after more than an hour on the phone. Still no sms received today I do another application with Gift who doesn't even go far as taking down my salary to see what i can qualify for - he just tells me that it is declined.

So I need to know how long will this go on for? They are there ones that failed to update my info. and now the new application is declined more than 5 times.

How fair is that to clients it's fine when they cash in our money - I mean I pay the Bond my brother was just there for my to qualify.

Vuyiswa