Bad service & very rude staff member Ursela Naidoo

So I went in to standard bank Bedford Centre to ask what is happening with my application I did for the covid19 3month payment relief, which they told me would take 7 working days waited the 7days no response so tried again then I was told that I was misinformed and it is 10 working days, waited the 10working days then tried again, again I was told that I was misinformed its 20 working days so now I am sitting on 37 working days and no email no phone and everytime it cost me money that I do not have to call them, this morning my 50% salary was paid to me where the bank took more than half of that after I had app**** and struggled to get an answer from them.... I am sitting waiting for my turn to see a consultan then this lady by the name of Ursela Naidoo comes and askes what am I here for so I explain the whole situation... To my surprise her comeback was that this offer that they are providing us with is not a right, so what is not my right? to apply, to claim the offer that they suggested to us as customers or its not my right to ask or to be upset that I haven't had service from them for 37 + days... Who know!!! But what I do know is that it is my right to have freedom of speech and that my dear I will be practicing if you and your bad attitude carries on from what I have heard when speaking to their staff is that this is not the fisrts time that she is rude to her staff and probably not the last time she will be rude to their customers, we are all in this boat of misery, I have never missed any of my payments in fact I always settle earlier that what the contract states and for her then still to say... yes have you been up to date with your payments does she ask this to the 100 000s other people to specially the ones that have not been good customers and have been granted this offer??? So please standard bank train your staff well teach them how to deal with customers because after all if I loose my job because of not being able to do my rep work to earn the money to pay you back because of the money you have taken from my 50%salary that needs to put food in my mouth as well as the money to cover(pay) my medical aid that provides me with my medication for my heart problem as well as to keep my home and job who will be paying you back because either I'll be dead or have no job no home no nothing!!!! But once again it is not my right!!! It is so sad!!! So there you have it standard bank your service is not where it should be and your floor staff even worse I feel sorry for the people that had to work under this rude, no manners Ursela Naidoo. After I got rude back to her she then avoided me and gave me the dead eye when I eventually got her attention to ask for the consultant to come and speak on the in bank phone she then made her self invisible and was no where to be found, to the consultant that helped me today thank you very much your efforts in life won't go unseen thank you Mr. X