BAD Service: very bad

<p>Service Request: ********** 870</p> <p>On the 11th of June I requested a statement from Park Station branch and was promised that I’ll get it on my e-mail within the following week. More than a week later, I still didn’t receive the statement and as if that’s not enough, no communication from SBSA. On Sa****ay of the 18th I called making a follow up and was promised that I’ll get the feedback on a Monday and still on that Monday nothing was communicated to me. The same Monday around 15H15 I made another follow up call and was promised that the matter will be escalated and I’ll get the feedback within 24 Hours (which was to be Tuesday before 15H15. Still nothing came up, and I even went to centurion branch to see if I could get any help. I was told that the matter will be escalated and I’ll get the feedback ASAP.</p> <p> </p> <p>How long must I wait to get a mere statement and the worse part I was told that I’ve to pay for that statement. What exactly am I paying for on such a service? What frustrate me even worse is that the statement is for a group account; now the members of the group are starting to doubt me, speculating that I’m hiding something on that statement.</p> <p> </p> <p>I’m frustrated and not happy with your services. I need that statement as a matter of emergency.</p> <p> </p> <p> </p> <p> </p>